FAQ

Where do you ship from?

Orders are shipped from southern California, USA!

Do you ship internationally?

Absolutely!

How much does shipping cost? 

Shipping on domestic (U.S.) orders starts at $3.50. Shipping to Canada starts at $9.98. Orders shipped everywhere else starts at $14.98.

Who do you ship with?

All orders are shipped via USPS.

I just placed my order! When will it ship?

I aim to have orders processed and prepared as quickly as my schedule allows! Please allow 1-4 business days for your order to ship.

How long will it take to receive my order after it has been marked as shipped?

Orders shipped to U.S. addresses should arrive between 2-10 days. Orders to Canada should arrive between 5-15 days. Orders shipped everywhere else can take up to a month to arrive.

Is there shipment tracking?

All U.S. orders will have a tracking number provided. Unfortunately, I cannot provide tracking numbers with international orders!

Help! I entered the wrong shipping address!

Please email me at jj.simplywitches@gmail.com ASAP if you find something incorrect on your order information. I cannot intercept packages after they have left my hands, so please ensure all of your information is correct before placing your order!

Do you accept returns?

To request a return or exchange, please email me at jj.simplywitches@gmail.com within 14 days or receiving your item(s). Item(s) must be returned to me in it's original condition to be eligible for return or exchange. In the event that an item arrives damaged, I can provide a refund or replacement with proper evidence provided.

Can I cancel my order?

If you need to cancel your order, please email me ASAP at jj.simplywitches@gmail.com. Orders that have already been shipped cannot be cancelled and must be processed as a return after the order is received.

I want an item that is out of stock!

Product availability is limited to on-hand stock! I will occasionally host preorders for restocks and upcoming products. Preorders will be announced on my social channels. If you're curious about a specific product, feel free to email me!

I have a question that isn't covered in the FAQ!

Email me! jj.simplywitches@gmail.com